Delivery and Exchange Policy – Laurelbuck.com
At Laurelbuck, we are committed to ensuring that your shopping experience is seamless, secure, and satisfactory from start to finish. This Delivery and Exchange Policy outlines the essential information related to shipping, delivery timelines, order tracking, and the process for returns and exchanges. Please read this policy carefully before placing your order at www.laurelbuck.com.
1. Shipping & Delivery Information
1.1 Order Processing Time
All orders placed through Laurelbuck.com are typically processed within 1–3 business days (excluding weekends and holidays). During high-demand periods, such as holidays or special promotions, processing time may take slightly longer. You will receive a confirmation email once your order has been shipped.
1.2 Shipping Destinations
Laurelbuck currently ships to most countries worldwide. If we are unable to deliver to your region, we will inform you promptly and issue a full refund.
1.3 Shipping Methods & Estimated Delivery Times
We partner with reputable logistics providers such as DHL, USPS, FedEx, and ePacket to ensure timely and secure deliveries. Delivery times vary based on the destination:
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United States: 7–12 business days
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Canada & Europe: 10–15 business days
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Australia & New Zealand: 10–20 business days
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Asia: 7–15 business days
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Other countries: 15–30 business days
Please note that these are estimated timeframes and may be subject to delays due to customs processing, weather conditions, or unforeseen circumstances.
1.4 Shipping Costs
Shipping charges are calculated at checkout based on your delivery address and the weight/size of your order. We occasionally offer free shipping promotions; please refer to banners or newsletters for updates.
2. Order Tracking
Once your order has been shipped, you will receive an email containing your tracking number and a link to track your package. Please allow up to 48 hours for the tracking information to be updated after shipment.
You can also log into your Laurelbuck.com account to view your order status at any time.
3. Customs, Duties, and Taxes
International orders may be subject to customs duties or import taxes upon arrival in the destination country. These fees are not included in the shipping charges and are the responsibility of the customer. Laurelbuck.com is not responsible for any delays caused by customs procedures.
4. Exchanges and Returns
4.1 Eligibility for Return or Exchange
If you are not completely satisfied with your purchase, we accept returns or exchanges within 30 days of receiving your order, provided the following conditions are met:
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The item is unused, unwashed, and in its original condition
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All original tags, labels, and packaging are intact
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The item is not a final sale, personalized, or clearance item
To initiate a return or exchange, please contact our support team at helpdeskline@laurelbuck.com with your order number, reason for return, and photos (if applicable).
4.2 Damaged or Defective Products
If you receive a damaged or defective plush toy, please notify us within 7 days of delivery with clear photographs of the issue. We will either send a replacement at no additional cost or offer a full refund, depending on your preference and product availability.
4.3 Refund Process
Once your return is received and inspected, we will send you an email notification. Approved returns will be refunded to your original payment method within 5–10 business days. Please note that we do not refund shipping fees unless the return is due to a mistake on our part (e.g., wrong item sent, defective product).
4.4 Exchange Process
If you wish to exchange an item (e.g., for a different plush design), you may return the original item and place a new order. Alternatively, our team can assist you with an exchange request once your return is approved.
4.5 Return Shipping Costs
Customers are responsible for return shipping costs unless the product is faulty or incorrect. We recommend using a trackable shipping method when sending items back to us.
5. Cancellations
Orders may be cancelled within 12 hours of purchase, as long as the item has not yet been processed or shipped. If your order has already been processed, cancellation is no longer possible, and you will need to follow the standard return procedure.
6. Non-Returnable Items
For hygiene and safety reasons, certain items may be marked as final sale and cannot be returned or exchanged. These include:
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Personalized plush toys
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Clearance or promotional items
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Plush toys marked as “non-returnable” in the product description